TRAX COVID-19 Updates
All Customer Emergencies require a WebLog for SLA tracking and then alert the Emergency Response Team:
Remote Work Criteria
As a reminder that our Customers depend on Trax to support their mission-critical systems 24/7 & 365 days year. Trax is committed to maintain an optimal level of staffing without exposing our staff to unnecessary risk to Covid-19.
TRAX OFFICE REMAINS OPEN FOR ALL EMPLOYEES EXCEPT:
for the following staff members that are required to work remotely under the FLEX TIME Policy (providing productivity reports as required by your manager) for the next two weeks:
ALL OTHER EXCEPTION REQUESTS MUST BE CLEARED THROUGH THE EVP or CEO.
NO ONE SHOULD PUT THEIR COWORKERS AT RISK FOR COVID-19.
LIKEWISE, ALL STAFF MUST COMPLY WITH LOCAL, STATE & FEDERAL AUTHORITIES’ ORDERS.
Extensions to this schedule or expansion of these criteria will be announced according to the progression of the pandemic.
Employees that CANNOT work remotely; OR fall sick with Covid-19 AND CANNOT work remotely; are eligible for unpaid leave of absence during the pandemic and use any remaining Excused Absence & PTO accrued/available and must provide a leave of absence request/notice to email@example.com.
All other staff are required to report to work as regularly scheduled as TRAX will continue to operate out of our headquarters until such time that the building is closed by its management or the pandemic reaches a level where Miami-Dade County Emergency Ops Center announces a broad countywide shelter-in-place order for all residents.
Non-essential Travel means avoid travelling to countries & cities listed as high risk (Level 3 or 4) by the Dept. of State or the U.S. Map in the CDC Travel Site below. TRAX Business Travel Survey now assures non-essential travel is rejected.
CIGNA HELP LINE: 866-912-1687 – Qualified clinicians available to help cope with issues related to COVID-19. Cigna is waiving all co-pays and cost-shares for Coronavirus testing prescribed by healthcare practitioners.
COVID-19 Threat Monitoring & Continuity Activities
Trax is closely monitoring the threat of COVID-19 to our staff, our community and our operational readiness. The State of Florida Health Department has added a COVID-19 section on their Site:
Visit this site for the latest information released from the Health Department including the statusboard of COVID-19 cases in the State.
TRAX continuity updates are aggregated from this site and other sources including the School Board, County Agencies and the CDC. Scroll down past the weather sections to our blog posts which you can subscribe to using your Outlook App or preferred news reader app.
Staff are instructed to review the Pandemic Outbreak section of the Continuity Plan in the Business Continuity section in Microsoft Teams.
Employees assigned to travel be sure to visit the CDC Traveler Info: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html