Business Continuity Site

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TRAX COVID-19 Updates

All Calls should be made to our primary business number: +1 (305) 662-7400 or our secondary PBX toll-free +1 (877) 264-8729

All Customer Emergencies require a WebLog for SLA tracking and then alert the Emergency Response Team:

    • For Product Support: send an email to support@trax.aero with “TRAX911” in the subject of the message with the WebLog#.
    •  
    • For Customers hosted on our TRAXCloud experiencing access or Infrastructure Issues: send an email to traxit@trax.aero with “TRAX911” in the subject of the message with the WebLog#

Remote Work Criteria

As a reminder that our Customers depend on Trax to support their mission-critical systems 24/7 & 365 days year. Trax is committed to maintain an optimal level of staffing without exposing our staff to unnecessary risk to Covid-19.

TRAX OFFICE REMAINS OPEN FOR ALL EMPLOYEES EXCEPT:

for the following staff members that are required to work remotely under the FLEX TIME Policy (providing productivity reports as required by your manager) for the next two weeks:

    • Staff returning from a Country with high infection rate of COVID-19 (China, Korea, EU/UK, etc.) must self-quarantine for 14 days and can work remotely
    •  
    • Staff returning from a City with high infection rate of COVID-19 must self-quarantine for 14 days and can work remotely
    •  
    • Staff with Health Conditions that are high-risk for COVID-19 can submit a Doctors note (within 7 – 10 business days after self-quarantine) that recommends self-quarantine due to any of the following health conditions:
    •  
        • •   Pregnant Women and that are able to work remotely
        •  
        • •   If your Spouse is Pregnant and you are able to work remotely
        •  
        • •   Persons with Diabetes, Lung Disease & Heart Disease that are able to work remotely
        •  
        • •   Older Adults over 60 that are able to work remotely
    •  
    • Staff that is a Single Parent that do not have someone to watch their kid(s) due to school closure and can work remotely
    •  
    • Staff that is a Married Parent that is the primary caregiver or that can alternate in watching their kid(s) due to school closure and can work remotely

ALL OTHER EXCEPTION REQUESTS MUST BE CLEARED THROUGH THE EVP or CEO.

NO ONE SHOULD PUT THEIR COWORKERS AT RISK FOR COVID-19.

LIKEWISE, ALL STAFF MUST COMPLY WITH LOCAL, STATE & FEDERAL AUTHORITIES’ ORDERS.

Extensions to this schedule or expansion of these criteria will be announced according to the progression of the pandemic. 

Employees that CANNOT work remotely; OR fall sick with Covid-19 AND CANNOT work remotely; are eligible for unpaid leave of absence during the pandemic and use any remaining Excused Absence & PTO accrued/available and must provide a leave of absence request/notice to hr@trax.aero

All other staff are required to report to work as regularly scheduled as TRAX will continue to operate out of our headquarters until such time that the building is closed by its management or the pandemic reaches a level where Miami-Dade County Emergency Ops Center announces a broad countywide shelter-in-place order for all residents.

Non-essential Travel means avoid travelling to countries & cities listed as high risk (Level 3 or 4) by the Dept. of State or the U.S. Map in the CDC Travel Site below. TRAX Business Travel Survey now assures non-essential travel is rejected.

CIGNA HELP LINE: 866-912-1687 – Qualified clinicians available to help cope with issues related to COVID-19. Cigna is waiving all co-pays and cost-shares for Coronavirus testing prescribed by healthcare practitioners.

COVID-19 PREVENTION & CARE:

Dept. of Health Testing Facility – 1350 NW 14th St. Miami, FL 33125  Tel: 305-575-5036

If you traveled to an area impacted by or exposed to someone with confirmed COVID-19 infection and you have a sudden fever above 100.4º, feel aches, feel sick or have difficulty breathing:

  • •   DO NOT COME TO THE OFFICE!
  •  
  • •   Seek care right away. Before you go to a doctor’s office or emergency room, call ahead and explain your symptoms and recent travel, or
  •  
  • •   Make a telehealth for appointment. Visit my.cigna.com and click on “Connect Now” to talk with a doctor or nurse any time, and
  •  
  • •   Avoid contact with others, wash hands after opening packages from Alibaba or Amazon, and
  •  
  • •   Avoid contact with Kiosks, ATMs, Elevator Buttons, and
  •  
  • •   Avoid non-essential travel and avoid public places, concerts, games.

COVID-19 Threat Monitoring & Continuity Activities

Trax is closely monitoring the threat of COVID-19 to our staff, our community and our operational readiness. The State of Florida Health Department has added a COVID-19 section on their Site:

http://www.floridahealth.gov/diseases-and-conditions/COVID-19/

Visit this site for the latest information released from the Health Department including the statusboard of COVID-19 cases in the State.

TRAX continuity updates are aggregated from this site and other sources including the School Board, County Agencies and the CDC. Scroll down past the weather sections to our blog posts which you can subscribe to using your Outlook App or preferred news reader app.

Staff are instructed to review the Pandemic Outbreak section of the Continuity Plan in the Business Continuity section in Microsoft Teams.

Employees assigned to travel be sure to visit the CDC Traveler Info: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html 

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