TRAX has a business continuity plan to ensure mission-critical operations proceed during a disruption. The comprehensive plan includes protocols, contact information, and steps for what to do when faced with a variety of incidents.

HURRICANE and storm UPDATES

HURRICANE TRACKER

NOAA Updates

NHC Atlantic Tropical Weather Discussion

NOAA’s Watches and Warnings: Click here for details.

Maps & Charts

Operational Updates

RESOURCES

Miami Radar Map

Teams: Business Continuity Team

iCentral Customer Support Portal

Internal Emergency Contact List

Employee VPN Instructions

Evacuation/Flood Zone Map

Xfinity Public Wifi

hurricane support CENTER

CALL US

All Calls should be made to our primary business number:
+1 (305) 662-7400
or our secondary PBX toll-free:
+1 (877) 264-8729

WEBLOG

All Customer Emergencies require a WebLog for SLA tracking purposes. This will trigger an alert to the Emergency Response Team.

Emails must come from the Customer’s domain address to ensure authenticity.

To manually trigger this alert without submitting a WebLog (must be sent from your company’s domain email address):

For Product Support: send an email to support@trax.aero with “TRAX911” in the subject of the message with the WebLog#.

For Customers hosted on our TRAXCloud experiencing access or Infrastructure Issues: send an email to traxit@trax.aero with “TRAX911” in the subject of the message with the WebLog#

Live Radar Map

Local Radar

Tropical Weather Map


Local Radar

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Henry ParraBusiness Continuity