Your issue is our issue!
Don’t get stuck, get support. For help with Application issues, options abound. An iCentral Account is your passport to Admin Support and to connect with your peers in the industry. You can quickly get answers related to product features and functions, submit a Modification request or review & subscribe to our Known Issues forum, right within the iCentral. And you can find valuable information in the knowledgebase, documentation library and Emergency SLA Instructions.
Your success is our #1 goal.
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Supported Configurations – Are you running obsolete software in your solution stack? Review our Certification Matrix to ensure your stack is fully supported by all vendors.
ARE YOU ELIGIBLE FOR SLA SUPPORT & KEEPING YOUR SERVERS SECURE?
● We have received requests for new modifications requests and for TRAX upgrades whilst still running an obsolete version of Oracle, Operating Systems or other technologies deployed in their technology stack.
● Oracle’s Extended Support must be in place for the version in use on your Production system if that version has reached End of Life/End of Maintenance. The same applies for all the other technologies in your stack.
● Oracle being the most critical component, our propulsion system, requires regular maintenance, patches, optimization & upgrades to ensure Oracle Support is available for your Production system. Without 3rd party vendor Support, Trax may be limited to its capability to meet SLA requirements and as to what patches, fixes & upgrades it can deliver. This is true for any software vendor.